Search by Keyword
Water Concepts ships all orders using UPS or Canada Post dependant on what the customer requests. Every product we ship is packed according to shipping standards and insured for the value of the product. Since we ship according to standards, all shipping claims will be brought directly to the shipping company. See Shipping Damages for more information.
Our flat rate shipping charges are a minimum estimate. Additional shipping charges will be added should the order be very large in weight or size with prior notification and acceptance by the customer.
Water Concepts will accept returns for exchange or credit due to discrepancy in shipment only if reported within 5 days of receipt and returned in original packaging in like new condition. Credit returns are subject to a 25% restocking fee. Any shortages must also be reported within 5 days of receipt. Product must also pass our inspection upon return for any damage. Return shipping charges are the responsibility of the purchaser. Defective products can be returned and credit issued only once product is received and inspected and found to be defective.
1. Contact Water Concepts to obtain a Returns Goods Authorization (RGA) Number.
All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually UPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. Upon receipt of the credit from the carrier, the product will be re-shipped. Of course if the incorrect product is shipped, or the product is defective, we will correct it.